ABSA DIGI ACCOUNT OPENING

• Absa Digi Account is available to residents of Mauritius only, that is, a Mauritian citizen national or a non-Mauritian citizen.
• During your online application, we shall verify your identity using digital identification processes, including, amongst others, face ID matching. By starting an application, you are agreeing to Absa processing your biometrics (facial recognition, signature) for the purposes of the digital identification process and customer due diligence and transaction authorization. Absa commits to processing your data in accordance with the Data Protection Act 2017 and as per international security standards.
• Absa will process your personal data as set out in its Privacy Policy. We will retain information about you for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes. Once the purpose for keeping your personal data has lapsed, your personal data will be securely destroyed or de-identified. If your application is not successful, the documents and personal data you have submitted as part of your application will be securely destroyed or de-identified.
• After you have submitted your application, we shall conduct a customer due diligence. In case we need any additional information or documentation, our team will contact you or call you into any Absa bank branch for face-to-face verification.
• Absa reserves the right, after verification of the required documents, to require further documents from you or call you into a branch before opening the account or to reject the account opening application.
• By accepting the T&Cs, you authorize Absa to extract your signature from your ID document and use it as the signature of record for the account being opened.
• By accepting the T&Cs, you consent to Absa using the ID number and name as per your ID document for our banking records. If necessary, these details will be updated in our system to align exactly with the information provided on your ID document.
• If your application is successful:
  • We aim to send your Absa Digi account number via email and SMS within one working day upon receipt of your complete application. However, please note that in some instances, there may be delays due to unforeseen circumstances or technical issues.
  • Your welcome kit, including your free Absa Digi debit card, will be dispatched to your preferred address within 72 working hours (for domestic delivery) after you receive your account number. Please note that delivery timelines may be extended if there are delays in scheduling the delivery appointment or owing to unforeseen circumstances.
• If the digital identification process is unsuccessful after multiple attempts during your online application:
  • You will be required to schedule an appointment in an Absa branch for face-to-face verification.
  • During the in-branch appointment, you must present your original ID and other relevant documentation for verification. A copy of these documents may be recorded and securely stored on our systems for compliance purposes. These may also be reviewed later by our authorised team to complete the verification process.
  • Once the in-person verification is successfully completed, we aim to send your Absa Digi account number via email and SMS within one working day upon receipt of your complete application. However, please note that in some instances, there may be delays due to unforeseen circumstances or technical issues.
  • Your welcome kit, including your free Absa Digi debit card, will be dispatched to your preferred address within 72 working hours (for domestic delivery) after you receive your account number. Please note that delivery timelines may be extended if there are delays in scheduling the delivery appointment or owing to unforeseen circumstances.
• As an Absa Digi Debit cardholder,
  • You will benefit from attractive discounts up to 50% in more than 300 outlets across Mauritius by virtue of our partnership with LePasseport. To view the full list of outlets and discounts, please visit https://digital.absabank.mu/offers/home
  • Discounts are exclusive only to Absa cardholders.
  • No additional registrations or membership cards are required to benefit from the discounts.
  • To benefit from the discounts, Absa cardholders will only be required to pay with their Absa debit cards.
  • All discounts are non-transferable.
  • Discounts are non-cumulative or redeemable with any other promotion or sales from the respective outlets.